General questions


In general, is more than happy to provide you with the full solution, including on-site installation to help you get your project live as soon as possible. Should you plan to do the setup yourself, you will find our tools are intuitive and easy to use.

In case you still encounter any trouble, check out our support packages.

Usually an implementation can be done within just a few days.

The surface coverage provided by a Beacon is approximately the same as a WiFi point. Bluetooth Low Energy Beacons are battery powered, last up to 3 years and cost around $25 each.

The minimum accuracy that we do guarantee is a 5m radius in 95% of cases. Nevertheless, accuracy can often be inexpensively improved by simply adding more beacons. Our solution has proven to accurately locate user devices at aisle and shelf level at a 2m radius accuracy. is specialized in providing holistic Enterprise solutions, which include the ownership of data for our customers.


Collecting data through your Indoor Positioning setups can help you increase your ROI. Take a look at our Solutions and Industries sections to see how you can benefit the most from it, in detail.

Technical Questions


If you don’t want to create your own app, you can download our Viewer app for iOS or Android.

Please attempt this after you have created a proper setup of your venue and verified the functionality with our Viewer App from the respective stores (as stated above). Start with our sample projects for iOS and Android. You can download them here:

We do offer an implementer’s guide on features for iOS and Android.



For Android we additionally provide Javadocs:
For iOS, the class and method documentation is in the header files of the SDK.

For a high level of accuracy it is important that your venue is set up correctly and fine-tuned. Please verify that at any position you have at least 3 Beacons visible, that your Beacons transmit with a possibly low transmission power (between -30dBm for small places like offices and -12 dBm for large areas like airport buildings) and your Beacons are actually transmitting to iBeacon Specification.

Sometimes you may have started off with the Proximity mode of our Positioning & Navigation and tried to expand to the expert mode (or fingerprint mode). In this case you should remove all previously manually placed Beacons on your map. Otherwise your map will be stuck in a mode we internally call “Fingerprox” mode. This kind of map will give the impression of low accuracy.

Please read through our Developers Guide for our SDK. We have a great feature set that will come in handy during your work on an Indoor Localization system (i.e. zones to mark booths at a trade fair, gates at an airport, or shops in a mall). If you still need a feature that you cannot find, contact support. There is a good chance that we already helped other customers with the same feature request.

After you have created an account at and added a map for a building with the MMT, you install your Beacons and create “Recordings” for your venue with the Mobile Toolkit. Follow this guide to learn how to take recordings. After the recordings are uploaded to your account, you can also run SLAM jobs there to improve accuracy results.

Unfortunately this is not possible with the current version of the MMT. Since this tool has reached its end of life and will be replaced by a web based version soon we will not add this feature. If you want to change the image of a map, please purchase a support package. offers Asset Tracking in real-time, allowing you to monitor movements of the assets on a map on the backend tool. allows you to gather analytical data about movement patterns and dwell times, frequencies etc., which are visualized on a heatmap.

No. After a map has been downloaded once at first run, or bundled with the app, the SDK does not need an internet connection. The position will be calculated on the device itself and provided to your app.

There are multiple reasons for this, but in most cases our Positioning & Navigation SDK simply does not get any Bluetooth data. For it to get Bluetooth data, Bluetooth needs to be enabled and beginning with Android 6 the location service must also be enabled. If you create your own app the permissions need to be set and the user needs to be asked for so called “dangerous permissions”.

We store the map data, which can be huge, on the external storage of your android phone, so the limited private storage which is shared between apps can be used by other apps. Therefore we need to ask for the permission to write the external storage. Rest assured, no photos are harmed 🙂

Project Questions


We offer professional services to provide you with the most comfort, fastest setup and highest quality results. On-site engineers will implement the whole Indoor Positioning and Navigaton System for you and provide trainings for your staff if needed. Please contact [email protected]

We offer support packages. If you need technical support during implementation steps of your app, while integrating our SDK, or if you are trying to finish a project on a deadline and need just-in-time support, these will serve your needs.

If you require support with the setup, see question above. 

Please contact [email protected].