Introducing Professional Services

Silvia Pichler, 

What are Professional Services?

Professional Services in general are services offered by a company which require training to complete in order to get the best results.

For us specifically, the Professional Services that we are offering is about creating a white glove service when it comes to Indoor Positioning installations.


Why are Professional Services needed?

Though adding the SDK to an app is child’s play, configuring the entire setup from start to finish to get the best results is done better by someone that has been trained.

We are not saying that it is impossible to install and Indoor Positioning System without contracting our Professional Services, we are just well versed in it and have done installations worldwide in a multitude of environments and so are able to solve every problem quickly and to the highest quality.


What can be expected from the Professional Services Team?

As said before, this is a white glove service, which means that all the ins and outs regarding on-site installation are completely taken care of.

  • Site Assessment
  • iBeacon placement strategies and physical placing
  • Site survey & fingerprinting
  • Use-case & technology workshops
  • Custom development – mobile, backend, dashboard
  • Procurement Services
  • Design Consultation
  • Design/Build services
  • Project management
  • RFP Writing
  • Custom Data Analytics
  • Maintenance Services / Monitoring


From start to finish – Indoor Positioning projects Professional Services encompass a comprehensive range of services that leaves nothing to be desired in an Indoor Positioning project. Our goal is to provide our clients with the most comfort possible and ensure the project’s success. Here is a sneak peek into what this would look like:



Insights from our Head of Professional Services

Max Spilcke-Liss has been enthusiastically leading the project management team for 2 years and recently been appointed Head of Professional Services. We asked him for some exclusive insights behind the scenes of an Indoor Positioning project:


Why should customers make use of Professional Services?

Max: We have a team of experienced project managers who are in constant exchange with the developers. Especially, when working on large scale projects this experience is vital to ensure the best possible indoor positioning experience. But also for smaller projects, like office test installations, we’re ready to help. Be it in the form of an on-premise training or remote support via video conference, we’re always striving to achieve the best solution for our customers’ needs (and budgets).


What are the most critical points of an Indoor Positioning project?

Max: The obvious answer is ‘it depends’, but I picked four key points which apply to all our projects and should always be addressed at the beginning:


  • First of all, a well-defined scope and, ideally, a use case (turn-by-turn navigation has different accuracy requirements than tracking over large zones)
  • A precise map of the venue
  • A stable radio signal (iBeacon/Wifi) infrastructure throughout the areas of the venue in accordance with scope and use-case
  • Unrestricted access to those areas, which is often overlooked but crucial to organize, especially in security sensitive areas professional services team

The Professional Services Team, LTR : Stefanie, Max, Dejan and Moritz. Since they are always busy and on the road, we couldn’t get ahold of all of them at the same time, so we had to get a bit creative here.

(They do look pretty much like this in real life too though)


What stages are mistakes most likely to happen at? Where do problems often occur?

Max: We’re operating in a rather young industry and for many clients it is the first time to implement an indoor positioning system. On the one hand, this is great because we’re typically working with very dedicated and enthusiastic teams, on the other hand, experience is often limited and expectations somewhat fuzzy. This can lead to mistakes in the planning phase and potentially unrealistic project plans, which brings me back to your first question: we’re here to help 🙂


What are the most common challenges the PS team is facing?

Max: The biggest constraint is usually time. For example, a tradeshow with all its booths is mostly setup the night before opening. For us, this means we can only start working once the booth setup is completed, as structural changes can have a significant impact on the radio infrastructure on site. Permanent installations are typically not problematic, since we have enough time to plan sufficiently for testing and tweaking (which is strongly recommended, if possible).


How long does a typical project take from start to finish?

Max: Again, it really depends on the individual project. It is important to differentiate between a sole IPS project, which can often be completed in a matter of weeks (or sometimes even days) on the one hand, and a complete client project, which includes integration, often app development, and sometimes additional third parties, on the other.


Anything else you’d like to share?

Max: We have an extensive documentation available and offer support packages on top if you want to integrate the solution on your own. Nevertheless, I would recommend everyone who is serious about a good IPS experience to at least schedule a short kickoff call with us to ensure that all key points are addressed properly and potential difficulties can be avoided.


Ready to take on your own Indoor Positioning and Navigation project or want to use our Professional Services? Get in touch with our sales team.


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